Custom AI Agents Lighten the Load of All Staff, From Front Desk to Facilities
Our tool helps your staff respond faster, resolve issues on the first try, and deliver elevated service consistently.
Guest experiences are only as strong as your frontline execution. HIO connects fragmented operating procedures, company workflows and institutional knowledge into one AI-powered knowledge management studio.
Hotel & Resort Services
Knowledge Assistant
Deliver consistent guest experiences and improve multi-site operations through instant access to critical property policy information for your frontline staff
Agent Observability
Monitor agent performance with HIO's model studio. Our platform delivers advanced analytics and visibility into all actions, enabling actionable insights and moderation.
Technology Integrations
Enhance agent capabilities with seamless integrations into your existing tech stack. Enable your agent to complete tasks for your employees, creating more efficient and accountable workflows across your portfolio.
Inconsistent answers & delays in service frustrate your guests
Whether it's due to high turnover, or lack of knowledge accessibility, managers often spend too much time fielding basic questions
With HIO, employees can simply ask their question in any format and receive instant and accurate answers
Access your agent anywhere
Instant answers through mobile & web deployment
Gated Phone Number & Web Access
Access to your agent is restricted to authorized users only. We allow you to manage access and connects with people management software to make authorization a seamless process
Cloud & Communication Integrations
HIO connects with popular cloud and communication services to make knowledge and conversational access easy. Sync documents through cloud storage such as SharePoint & Google Drive.
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Access HIO on the web or on the go where conversations naturally manifest such as Slack or Microsoft Teams.
HIO Model Studio
You don't need to be an expert to build custom knowledge agents
Manage Knowledge Sources
Monitor Performance
A single source of truth for your company's knowledge base
Unique usage insights & optimization opportunities
Document management integrations
Deploy custom AI agents from your content
Uncover frequently asked questions about procedures and policies
Review unanswered queries, and update your agent's knowledge accordingly
Mitigate Risk
Access to your agent is restricted to authorized users only
Broadcast critical updates to teams
Guide staff through complex protocols
Escalates unanswered questions automatically
Getting Started With HIO Is Simple
