Integrations
Ticketing Integrations
Connect your agent where impact is needed. HIO Agents connect to internal systems such as ticketing software and IT help desks.
Enhance Your Agent's Impact with System Integrations
Configure custom automations allowing your agent to take actions for your staff.
HubSpot
Create and manage tickets directly from HIO conversations.
Zendesk
Route issues to Zendesk with full context and priority.
Freshworks
Connect to Freshdesk for seamless ticket management.
Freshservice
Integrate with Freshservice for IT help desk workflows.
What You Can Do
Custom Automations
Configure custom workflows allowing your agent to take actions for your staff automatically.
Configurable Routing
Set up rules for ticket assignment, priority, and escalation based on your processes.
Instant Ticket Creation
Staff can file tickets through natural conversation — no need to switch between systems.
Performance Tracking
Monitor ticket resolution metrics and identify operational patterns across your portfolio.
Network of Knowledge
We integrate with multiple property management and real estate solutions to provide a comprehensive, centralized source of truth within your company.